Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' lives better. Uber targeted mainstream markets with a better service for existing customers, and it succeeded in serving them better than the incumbents.
Clayton M. Christensen
Related Uber is a better company with better math, better predictive supply, better brand, lower pickup time... CHRIS SACCA The top principle for disruptive and sustaining innovation is that it has to have a laser focus on c... DENISE MORRISON Americans have so much natural entrepreneurial drive. The caveat is that it is technology that shoul... MICHAEL BURRY 37. It is better to be single and unhappy than unhappily married. JAMES C. DOBSON It is better that one's customers come to one's shop than to have to look for them abroad. MANFRED VON RICHTHOFEN It is a lie. ARTHUR MILLER Basically the whole concept is to group things better for customers. It just makes it easier for cus... JOHN MILLER Life is raw material. We are artisans. We can sculpt our existence into something beautiful, or deba... CATHY BETTER They will come to learn in the end, at their own expense, that it is better to endure competition fo... FREDERIC BASTIAT Our customers love virtualization, and anything we do to make virtualization more enhanced makes it ... DIANE GREENE In an industry with highly sequential innovation, it may be better for society to scrap patents alto... ERIC MASKIN Uber is redefining the transportation industry now; Airbnb is doing it to the hotel industry. You ca... MASAYOSHI SON Greater customer diversity makes Dana a stronger company, which makes us a better supplier to all of... CHUCK HARTLAGE When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages b... SIMON MAINWARING Our goal is to be the industry leader in UNIX systems and solutions and in the process better serve ... JOHN PATRICK We expect to improve efficiency for carriers and service to customers by providing better load visib... GEORGE CAINE They're trying to speed up their transit times in respect to providing better service for their cust... TOM KRAUSE We found through the years that even though the names of banks may change, if you have the same peop... HERB BOYDSTUN It is better to be a pragmatist than a lunatic. DEBASISH MRIDHA We were committed to using the new technology to bring better service to our customers. ROBERT SIMONS A man obsessed with failure has succeeded better than others in portraying it. ERLAND JOSEPHSON I know only a few ways to take market share and drive new revenue. I can engineer better products an... MARK V. HURD This agreement is a major milestone in our IT strategy and will enable Dow's businesses and customer... DAVE KEPLER Our customers range from small startups to Fortune 100 enterprises, and span industries such as elec... JAY FULCHER That effort to undermine competitive markets is no better in the market for labor than it is for goo... RICHARD A. EPSTEIN At the very moment when people underestimate you is when you can make a breakthrough. GERMANY KENT It's ... good for customers. They have no overlapping territory, so they will be able to offer our c... PETER ERSKINE Working with Ingram Micro, which has a great track record in these categories, we plan to bring on a... GREG WOOCK Companies need to start with the existing customer experience on their systems and build back the to... ELIZABETH HERRELL To stand on the brink of what is coming, feeling eager, optimistic anticipation—with no feeli... ASK AND IT IS GIVEN There is rapid innovation. It is absolutely a market that is dynamic. It is driving companies, inclu... LARRY COHEN Uber is a company that is redefining the transportation industry on a global basis; to be part of th... DARA KHOSROWSHAHI Firms need to ensure that their ability to provide effective customer service keeps pace with their ... ARTHUR LEVITT Budget Billing is the easiest, simplest way for customers to better handle their utility bills. They... LEIGH MORRIS This was a case about how Intel used intellectual property from its customers. It makes for a toughe... DAVID POWERS It is quite clear that the markets understand Fed policy to a much better extent than before. WILLIAM POOLE Intuitively, you would think service should be improving over time, and there's some indication that... KIRK PARSONS A self-educated hotelier will manage his hotel, hire better staff, maintain an excellent customer se... SUNDAY ADELAJA Through Microsoft Solution Finder we are able to give our customers and partners better visibility i... CRAIG MCCOLLUM 'The more expensive the better' is kind of the American way, and if you spent $600 for a swe... MACKLEMORE The more customers learn about hybrids, the more they want them, ... in many cases, a (modern) diese... FRITZ HENDERSON A servant who serves excellently from his whole heart with due courage and humility is never a serva... ERNEST AGYEMANG YEBOAH To know wisdom is to be all knowledgeable ,to use that knowledge for the greater good is to no that ... GARY F EVANS... It's better to hang out with people better than you. Pick out associates whose behavior is bette... WARREN BUFFETT I think Boeing has a real advantage the market hasn't fully appreciated which is the diversification... HOWARD RUBEL Conducting your business in a socially responsible way is good business. It means that you can attra... M. ANTHONY BURNS Conducting your business in a socially responsible way is good business. It means that you can attra... DERBY BROWN The depressing thing about battery technology is that it gets better, but it gets better slowly. The... NATHAN MYHRVOLD When is the longer way always better than the shorter one? When you're a taxi driver. ANONYMOUS What we like to say is that the vision for Uber is the cross between lifestyle and logistics. TRAVIS KALANICK Whereas most technologies tend to automate workers on the periphery doing menial tasks, blockchains ... VITALIK BUTERIN I hope that Requiem is better than Pi. I hope that Pi is better than my student films, and I'm h... DARREN ARONOFSKY Honesty is not uber-macho. CRISTINE Opportunity is no more than a better way of serving and providing for humanities needs. SOURCE UNKNOWN An idealist is one who, on noticing that a rose smells better than a cabbage, concludes that it make... H.L. MENCKEN They have done it by really knowing their customers better than perhaps probably any other food reta... ED AARON We have customers today that use every single standard under the sun because none of us know any bet... MATT QUINN We haven't added a new customer in two years, but we were able to buy natural gas futures at a good ... DAN DONOVAN Many of our customers add components to help their operations, and we realized there had to be a bet... CLARENCE BRIGGS It is what it is, it is what you make it. JAMES DURBIN Life is not a game. Still, in this life, we choose the games we live to play. J.R. RIM Innovation is finding a better way to make things a little better. SAJI IJIYEMI His life seemed like a deck of cards, and in the midst of all those two’s and three’s someone ha... TEKOA MANNING The king may rule the kingdom, but it's the queen who moves the board. D.M. TIMNEY Sun continues to be one of the leading innovators in our industry and the platform of choice for man... GEORGE VOSSOS The best yardstick for our progress is not other people, but ourselves. Am I better than I was yeste... CHRIS MATAKAS Storage management is a real pain point out there, and Bob is looking at what steps Microsoft can ta... DAN LEACH The industry always has been and continues to be highly litigious. That's never good for anyone; it ... DANNY SHADER It is definitely a wake up call for the industry in New Zealand and for customers in New Zealand. SHONA BISHOP By getting your customers to agree with you in small steps along the way, you have a better chance o... HARVEY MACKAY It's better to take over and build upon an existing business than to start a new one. HAROLD S. GENEEN As the momentum for on-demand solutions continues to grow, salesforce.com customers are looking for ... ADAM GROSS We ran both the courier service and a detective agency from the same office, and had phone apps for ... JAY STRINGER I believe that it is better to tell the truth than a lie. I believe it is better to be free than to ... H. L. MENCKEN I believe that it is better to tell the truth than a lie. I believe it is better to be free than to ... HENRY LOUIS MENCKEN It is better to think with your heart rather than your mind or emotions for the heart is where under... JIM GENOVESE It's counterproductive to lower my price, because I have to sell more units to make up for that ... MARK V. HURD Our customers are a vital focus for us and we are focused on offering them services that are truly i... LAURENT MIALET There's nobody who has as big of a real-time logistics network than Uber. JASON CALACANIS Industry is a better horse to ride than genius. WALTER LIPPMANN This means increased efficiency for customers. It offers simpler management, better storage utilizat... DAVE DONATELLI he way up is through service,Sacrificial service - it is better to serve than to be served IKECHUKWU JOSEPH We believe that advertising is beneficial to our customers as it raises awareness of product availab... PAT CASSIDY We want to offer better products and a broader product line than our local competitors and outperfor... GERRIT VAN HUISSTEDE The boards took the view that by consolidating the companies into a 'single SITA,' we would strength... PAUL COBY Letting your customers set your standards is a dangerous game, because the race to the bottom is pre... SETH GODIN I get out of the taxi and it's probably the only city which in reality looks better than on the ... MILOS FORMAN Profit in business comes from repeat customers, customers that boast about your project or service, ... W. EDWARDS DEMING From an existing customer perspective, we're trying to retain them, and for the folks who are not cu... CAROLYN CLANCY Social is a better way to interact with digital world. It is better than search. Implications for...... YURI MILNER Uber is efficiency with elegance on top. That's why I buy an iPhone instead of an average cell p... TRAVIS KALANICK Our customers were wanting more and more products with our characters on them, and, in order to fill... JAMIE DORAN This is an optional service. Right now it's open to messages from businesses to their existing custo... RICHARD GINGRAS In many ways, we look at Uber as the safety net for a city. TRAVIS KALANICK That's a very critical phase in customer service because you can start to really understand what... SANJAY KUMAR You have got the right strategy, the right geography; you have got the right customers. You need to ... AZIM PREMJI It's a simple thing to triumph over your enemies; to confused them and make them unable to retaliate... J.R. MORALES We hope a better way will lead us to more happiness, while we would be more successful if we, first,... LAURA TERESA MARQUEZ As a company with operations on three continents and a commitment to serving customers worldwide, we... ANGEL CABRERA A lot of the issues in the letter have already been addressed or are being addressed. Nobody wants a... ANNE HENDRICKS
More Clayton M. Christensen
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CLAYTON CHRISTENSEN The skeleton key unlocks the mind and swings open the door of imagination. A far better place than h... M. TERESA CLAYTON Christians were instructed to serve others, and the thanksgiving was for the grace of God and the fa... JOHN CLAYTON Is it possible that the portrait of the divine Son of God is an exaggeration, at best, or a complete... JOHN CLAYTON Was the real Jesus of history one and the same as the Christ of faith whom we read about in the New ... JOHN CLAYTON I believe any question that man can ask has a reasonable answer-at least an answer that is as consis... JOHN CLAYTON Almost every time I am in a lectureship on a college campus, young people will say, If there is a Go... JOHN CLAYTON I guess none of us like to look back in our lives to a time when we made poor judgments and foolish ... JOHN CLAYTON In the surface of the paper there is only length and width-there is no such thing as thickness. JOHN CLAYTON Why is it any more reasonable to believe that God has always been than it is to say that matter has ... JOHN CLAYTON What is the origin of God? JOHN CLAYTON The emphasis on the birth of Christ tends to polarize our pluralistic society and create legal and e... JOHN CLAYTON The denominational world tries to pressure its members to focus on the birth of Christ, but in doing... JOHN CLAYTON Not only are Christians writing about Jesus, but also Communists, Jews, atheists and agnostics are t... JOHN CLAYTON There was no instruction to be thankful that the Christians were special people, chosen people. Ther... JOHN CLAYTON It is my fervent hope and prayer that by exposing my mistakes and by pointing out the things that we... JOHN CLAYTON We are assuming that we exist, that there is reality, and that the matter of which we are made is re... JOHN CLAYTON The purpose of this study is to offer a logical, practical, pragmatic proof of the existence of God ... JOHN CLAYTON Since I was an atheist for many years and came to believe in God through my studies in science, it f... JOHN CLAYTON I think rock 'n' roll would become exponentially, considerably more difficult to perform pas... ADAM CLAYTON It's very confusing when fame comes early on in your career. You get a little bit bent out of sh... ADAM CLAYTON I was actually pretty shy in school. My defense mechanism was to be the class clown. I remember gett... ADAM CLAYTON The art market was very different before the mid-1980s: then, art was all about passion, whereas now... ADAM CLAYTON There are two types of collector, I think. There are those who are quite academic, and get into the ... ADAM CLAYTON I don't think rock 'n roll is necessarily a young man's game. I think Neil Young is just... ADAM CLAYTON For us there's U2 music, and then there's everything else. ADAM CLAYTON I don't think rock 'n' roll is necessarily a young man's game. ADAM CLAYTON You can't make assumptions when you're dealing with health issues. ADAM CLAYTON I definitely got to a point where I realize how unusual it is to be able to play large, sold-out sho... ADAM CLAYTON Men should not be forced to wear pants when it's not cold. ADAM CLAYTON I was drawn to things I thought were either sexy or aggressive - or both. ADAM CLAYTON I've never necessarily chosen to be a bachelor. I've had girlfriends throughout the last 20 ... ADAM CLAYTON Fame is like the dessert that comes with your achievements - it's not an achievement in itself, ... ADAM CLAYTON Unless man is committed to the belief that all mankind are his brothers, then he labors in vain and ... ADAM CLAYTON A man's respect for law and order exists in precise relationship to the size of his paycheck. ADAM CLAYTON If you believe in a cause, you must be willing to put yourself on the line for that cause. ADAM CLAYTON The drums tell me everything. Everything else registers a millisecond later. ADAM CLAYTON From an early age I didn't buy into the value systems of working hard in a nine-to-five job. I t... ADAM CLAYTON I was a kid who had asthma and bifocals and wore sweater vests. GARRETT CLAYTON I don't talk about how old I am because sometimes it can affect parts that you get in Hollywood.... GARRETT CLAYTON I really bonded with my mom, growing up, through our love of horror movies! GARRETT CLAYTON By the time I got to set for 'Cobra,' I think I'd lost about 28 pounds in about a month ... GARRETT CLAYTON We all fall in love with someone for the person they are - not because of their race, their hair, or... GARRETT CLAYTON There's all these idealistic things that TV and movies tell you that you should want to be. And ... GARRETT CLAYTON I was trying to be someone for the first part of high school. I was kind of this nerdy kid who didn&... GARRETT CLAYTON After I started being able to grow a beard, I was obviously done at Disney - until I'm old enoug... GARRETT CLAYTON I haven't been brought down because people are focused on who I'm dating, what I'm eatin... GARRETT CLAYTON I don't really like talking about my personal life. I like a certain amount of veil. GARRETT CLAYTON I'm a hot mess when it comes to any physical activity. My body just pours sweat. Not a lot of pe... GARRETT CLAYTON I started dancing when I was about 15 or 16 in my high school drama club, and then I liked it so muc... GARRETT CLAYTON I love doing the dishes... not for the act of cleaning but because I get to put my headphones in, li... GARRETT CLAYTON Entitled people drive me insane. The world owes you nothing! Get over it! GARRETT CLAYTON In my preaching the shafts are ever aimed at the brainwashed horde. POWELL CLAYTON For us there's U2 music, and then there's everything else. ADAM CLAYTON Don't get me started. I love it. ADAM CLAYTON Don't get me started. I love it. ADAM CLAYTON Don't get me started. I love it. ADAM CLAYTON Men should not be forced to wear pants when it's not cold. ADAM CLAYTON A man's respect for law and order exists in precise relationship to the size of his paycheck. ADAM CLAYTON [It has been a frantic time, this year of Africa. The other members of the band love the cause but t... ADAM CLAYTON The dumber people think you are, the more surprised they're going to be when you kill them. WILLIAM CLAYTON The folks you help won't remember it and the folks you hurt won't ever forget it. BILL CLAYTON The dumber people think you are, the more surprised they're going to be when you kill them WILLIAM CLAYTON The dumber people think you are, the most surprised they're going to be when you kill them. WILLIAM CLAYTON I think you're going to find out that westerns will be coming back. It's Americana, it's... CLAYTON MOORE I was signed to A&M, I was signed to Lou Adler, who had a company within a company, which was A&... MERRY CLAYTON Thanksgiving is a season that is very much in accord with the themes and teachings of Jesus Christ. JOHN CLAYTON There is no racial or ethnic involvement in Thanksgiving, and people who may be very distant from th... JOHN CLAYTON All holidays can be good times. JOHN CLAYTON Just as a puppy can be more of a challenge than a gift, so too can the holidays. JOHN CLAYTON Thanksgiving is a time when the world gets to see just how blessed and how workable the Christian sy... JOHN CLAYTON Could the one whom Christians worship be merely a mythological creation, or is he real? These questi... JOHN CLAYTON I knew how to sing in choirs and sing in church, but I didn't know how to sing in a studio. That... MERRY CLAYTON We explained our financial circumstances and the different direction we are going to take, BILL CLAYTON The foundation appreciates the many years of service Jim Snyder provided as director, ... He leaves ... BILL CLAYTON We want somebody who is experienced in national and international fundraising. We have to continue t... BILL CLAYTON The foundation has determined we want to go in a different direction, and it's time for a change, ..... BILL CLAYTON I'm concerned that before we get to 6,500- 7,000 cubic feet per second (flood stage), we'll have mor... BILL CLAYTON The site is fenced off. It's in an area not being used by the event and it's being monitored by myse... BILL CLAYTON I'm really open-minded, musically. The credo I ascribe to is, 'Take care of the music, and l... GERALD CLAYTON Between 1910 and 1950 approximately 350 lives of Jesus were published in the English language alone. JOHN CLAYTON Christmas is the antithesis of Thanksgiving. Christmas is pretty much a man-made holiday. JOHN CLAYTON My family is part Creole, and we're Indian, and we're also very, very black. My father was s... MERRY CLAYTON I have always said every good thing is divinely sent from heaven. MERRY CLAYTON For their planet was soaked in human tears as volatile as gasoline, and if the match struck, it woul... EMMA CLAYTON All four of the public tower companies are bidding. CLAYTON MORAN These are the days for strong men to courageously expose wrong. POWELL CLAYTON Coming to Princeton was no different than Penn State. It's just a difference in the color of the uni... STAN CLAYTON The way they wrote was really intriguing. VIRGINIA CLAYTON I am anticipating a pretty rough year. I talked to a landowner this morning who is trying to shoot a... CLAYTON WOLF Mincemeat is decidedly British in its nature and can therefore be disregarded entirely where most ci... CLAYTON SMITH I was out in the backyard catching balls. MARK CLAYTON That makes me think it went down very quickly and it would have been absolute panic on board ... (Th... RICHARD CLAYTON Tar Heel would always come through and just pound North State. But it was fun, and I think it's alwa... CLAYTON MCCULLOUGH Anytime you can hold a team to no points in a quarter you'll have a good shot to win. We were really... CLAYTON TURK Once I got the Lone Ranger role, I didn't want any other. CLAYTON MOORE I am a fighter. I believe in that which is right, and the truth is, I have been the Lone Ranger for ... CLAYTON MOORE Let's trace the birth of an idea. It's born as rampant radicalism, then it becomes progressi... POWELL CLAYTON I think the main focus as a musician should be to play the music you love to play, and the rest is g... GERALD CLAYTON I've been doing this for too long to watch it slide out of my hands like that. CLAYTON LEROY Being the only qualifier from River Valley hurts a little bit. But it helps being with the Pleasant ... CLAYTON WETZEL We are going to find out who is a good manager. Everyone is a good deer manager in wet years. CLAYTON WOLF She's so versatile. She can out rebound taller people, she's a quick jumper and she has a nose for t... CORY CLAYTON You could have asked anything but that. I'll tell you how old I am. I was born in 1914. I'll let you... CLAYTON MOORE I think you're going to find out that westerns will be coming back. It's Americana, it's part of our... CLAYTON MOORE I often meet adults in their 30s, 40s, or 50s who, as soon as they recognize me, suddenly become six... CLAYTON MOORE I am a fighter. I believe in that which is right, and the truth is, I have been the Lone Ranger for ... CLAYTON MOORE Hark! I hear a white horse coming! CLAYTON MOORE He constantly worked on the growth. He was really pro-active and the lessons he taught carried over. CLAYTON DOWNING I'm appalled at those kinds of things, I think we all are, JOHN CLAYTON There's not at a hint he's ever misused his passport. CLAYTON RUBY What we've offering our colleagues in the flu business is to now mine that data themselves and to co... CLAYTON NAEVE