A company shouldn't get addicted to being shiny, because shiny doesn't last.

We were hoping to build a small, profitable company. And of course, what we've done is build a large, unprofitable company.

We will continue to invest in systems, people and product expansion, each of which helps us better serve customers, ... For the rest of 1999, we expect to invest more heavily than we have in the past.

If you only do things where you know the answer in advance, your company goes away.

Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.