A customer who complains is my best friend.

If eighty percent of your sales come from twenty percent of all of your items, just carry those twenty percent.

This is actually a little nostalgic for me.

You can talk about all the ways we struggled, but it goes in the left hand column and that's all that matters. We dodged a bullet and got out with a win. We're glad to be 2-2 [in conference play].

After (Saturday's) tough loss, this is just such a great deal. We are excited and we are anxious. We know we have an unbelievable opponent (Washington). We will know more about them when we dive into preparation. Right now we are just kind of soaking it all in.

There were a lot of tears of joy in my basement. After (Saturday's) tough loss, this is just such a great deal.