And, of course, customers really need to feel safe and are seeking reassurance when they fly.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Businesses have to feel safe or they won't come to the city. If customers don't feel safe they won't patronize the businesses. In economic terms, crime prevention is critical. Even if there's no crime, if you're in fear of it, you're a victim of the crime.

We're going to diversify the route system into a lot of new routes. We feel really good about what we're doing going forward.

I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.

Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.