As a social service agency, I don't see a slackening, ... After 9/11, we cut off solicitation to New York and D.C., but the giving has come back. I don't believe our success or failure will be determined by these natural disasters.

Airlines are not a social service industry. Everyone expects the airlines to take a financial hit then criticizes them when they don't make money.

Service between New York and Washington, D.C. is something we're looking at very closely, but right now we're deploying our aircraft to cities we feel are under-served and over-priced -- and there are quite a few cities in that category, including Washington, D.C.

We let them know about the information they can get from social service agencies and local chapters of the National Association of Geriatric Care Managers.

It's really hard to walk into any social-service agency as an outsider, especially when working with kids.

The maintenance building serves a need, but not the higher need the social service groups can provide to the people in that neighborhood.