As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player.

I do have very high customer service standards - I'd send back sushi because it's too fishy.

His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.

I do have impossibly high standards.

They are coming out with costs too high. They are going after the premium customer, and they believe they can get it. If they don't get the revenue, they are in deep trouble.

You want my attention? Then tell me what i love to hear. If you don't know, find out