At the end of the day, [the services] need to be convenient and reliable.

It was not relevant what happened that day. They're taking a law and applying it to a situation that was not applicable.

Faster adoption will come when people can't get the music for free.

It's an enormous task and great cost to brand directly to the consumer.

It is a sad end to a very long day.

They never come off clean, you always get something hung up. And then one day and you go out there, and there's nothing left.