Basically, we had to remake him. We worked on his delivery to speed him up and get him to hold runners better. He was also tipping his pitches. But most of all we needed to instill confidence in him.

We are certainly committed to and are going to make our (delivery) schedules.

Basically, our lives were put on hold. A lot of stuff I had to do on my own.

I've basically worked as a journalist and a writer.

What we to tell him is basically he has no control over who comes or what goes on outside these white lines and outside that fence. He has no control over that. The main things we tell him to do are stay focused on the task at hand and each pitch. Everything else will take care of itself.

It was the Red Cross that found this problem. We put into effect these call centers to speed up delivery of support to people that needed it. As part of that, we put into place mechanisms to look for fraud up front and to find fraud after the fact.