But people looked at the e-mail and said, 'You're talking about me,' and I wasn't talking about them.

We're talking to him about his contact with Robert Stevens, his mail distribution procedures, his daily routine.

We got comment from various people that that wasn't what they were talking about in terms of HOT lanes.

People are talking about a cold winter but so far we haven't had the below-normal temperatures and people do not want to fill up their tanks at these prices.

Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web.

The risks of e-mail and its overwhelming volume are among the biggest concerns for our customers. These new compliance capabilities are an important extension of our e-mail management suite. We're giving customers comprehensive solutions they can apply to a broad range of requirements, including government regulations, litigation e-discovery and internal policy mandates.