Chapter One (of the Internet) was about e-commerce and e-business. Chapter Two moves us to 'Do it for me'

Y2K continued to hurt us, but that's over now, ... We're putting it behind us and we are getting our businesses back on track.

We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.

Most of our business comes to us from the Internet.

With the growth of the Internet and the use of e-commerce, you're going to get more and more of these situations.

In assessing the growth of the Internet, and e-commerce in particular, many marketers, as well as many analysts, tend to overlook Germany, often merely lumping it together with the rest of the E-5 countries or Western Europe as a whole. That's a mistake. Germany is the third-largest economy in the world, right behind the US and Japan, and what happens there — and when and why it happens — is vitally important to the growth of the Internet's infrastructure and economy.