Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many other people and issues to think about. But being present makes you effective.

Every organization has issues and concerns which are known about by many people who choose to remain silent.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

Noise is a buffer, more effective than cubicles or booth walls.

Making those around you feel invisible is the opposite of leadership.

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.