Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.

There [is] little evidence today that Illinois leaders are serious about changing business as usual.

The resistance to globalization has a new quality today. You have populist leaders in developing countries who are empowered by high oil prices and you have a protectionist climate in the rich countries. The two trends reinforce each other and could slow globalization.

The people in power are the people who are constantly able to discover new and relevant knowledge, which is really tied to the capacity to learn.

Within everyday ordinary people, if you look closely, you can find some extraordinary things.

In today's environment, hoarding knowledge ultimately erodes your power. If you know something very important, the way to get power is by actually sharing it.