Consumers are statistics. Customers are people.

Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.

Since merchandise creativity is hampered by the reluctance of manufacturers to do special things for an individual store, it might be well to increase purchases in foreign markets more able to accept innovative ideas.

I'm lucky that I was in retailing during the time that I call the golden age of retailing.

Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.

I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.