Consumers should look [to see] whether the pet store has posted a return policy.

Rescue is really a great option as opposed to a pet store or a breeder.

I was in the grocery store. I saw a sign that said "pet supplies." So I did. Then I went outside and saw a sign that said "compact cars."

We're dabbling in a lot of different, viral ways to reach consumers. The old formula is just not as effective.

There's no answer as to why this happened. Some [of the problem] has been caused by the insurance companies, but also by the lack of workforce. This is abnormal but we are a huge community and our auto body shops can't handle the volume of work.

We anticipate more people getting promises. And giving large deposits to get on a waiting list hoping to get their shutters in seven or eight months.