David P. Norton quote: "Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations."

Companies should decide what processes and competencies they must excel at and specify measures for ...
DAVID P. NORTON

A company's ability to innovate, improve, and learn ties directly to the company's value
DAVID P. NORTON

It's people who come to Las Vegas for a bachelor party every two years, ... A pretty reasonable perc...
DAVID NORTON

The games introduce them to other things. Things like promotions and hot deals, and it gives them an...
DAVID NORTON

All the power people and state troopers have told us that Silsbee was the hardest-hit town in southe...
DAVID NORTON

There is practicality in what you can capture, ... One customer wants more gaming and one wants (the...
DAVID NORTON

They're victims of being deceived
DAVID NORTON

Better is one day in the company of those bullied by Christians but loved by Jesus than thousands in...
DAVID P. GUSHEE

Make your church a context where parents know that the right response to their teenagers is never...
DAVID P. GUSHEE

We learn simply by the exposure of living. Much that passes for education is not education at all bu...
DAVID P. GARDNER

We learn simply by the exposure of living. Much that passes for education is not education at all bu...
DAVID P GARDNER

Perhaps better we not obscure the idea that happiness and misery, kindness and greed, and good works...
DAVID P. MIKKELSON

Authenticity matters little, though--our willingness to accept legends depends far more upon their e...
DAVID P. MIKKELSON

The power of illustrative anecdotes often lies not in how well they present reality, but in how well...
DAVID P. MIKKELSON

Much that passes for education is not education at all but ritual. The fact is that we are being edu...
DAVID P. GARDNER

We learn simply by the exposure of living, and what we learn most natively is the tradition in which...
DAVID P. GARDNER

When you fail, you can resist correction or cooperate in your recovery and future success.
DAVID P. INGERSON

Of course, men often 'use their economic superiority to gain sexual advantages,' but women often use...
DAVID P. BRYDEN

All people are paradoxical. No one is easily reducible, so I like characters who have contradictory ...
EDWARD NORTON

The more you can create that magic bubble, that suspension of disbelief, for a while, the better.
EDWARD NORTON

But I find the best things I do, I do when I'm trying to avoid doing something else I'm supp...
NORTON JUSTER

Risk is the factor of a stratagem measured by what man is powerless to control.
MIKE NORTON

The true measure of a man is not what he dreams, but what he aspires to be; a dream is nothing witho...
MIKE NORTON

I think the mistake lots of people make when it comes to a psychopath is that they completely write ...
JAMES NORTON

Where I get bored is when I show up for a shoot and they want me to wear a feather boa. Too obvious ...
GRAHAM NORTON

We have been friends together,
In sunshine and in shade;
Since first beneath the chestnut-tree...
CAROLINE NORTON

Those we hold most dear never truly leave us ... they live on in the kindnesses they showed, the com...
ISABEL NORTON

Mission matching: an ask that creates synergistic congruence (aka win-win) between missions.
RICHIE NORTON

Whatever we learn has a purpose and whatever we do affects everything and everyone else, if even in ...
NORTON JUSTER

As for courage and will -- we cannot measure how much of each lies within us, we can only trust ther...
ANDRE NORTON

In my friend, I find a second self.
ISABEL NORTON

...it's very much like your trying to reach infinity. You know that it's there, you just don't know ...
NORTON JUSTER

Have you ever heard the wonderful silence just before the dawn? Or the quiet and calm just as a stor...
NORTON JUSTER

Never mix negative thinking with negative people. Multiplying negatives, in this instance, won't mak...
RICHIE NORTON

Live who you are or die someone else.
RICHIE NORTON

Everyone is pretty good at learning. Very few are good at doing.
RICHIE NORTON

Selling is a sacred trust between buyer and seller.
RICHIE NORTON

S.T.O.P. = Start To Open Possibilities
RICHIE NORTON

Perfectionism is a disease. Procrastination is a disease. ACTION is the cure.
RICHIE NORTON

In the end, every startup is different. But in the beginning every startup is the same.
RICHIE NORTON

QUIT = Quickly Uphold Important Things
RICHIE NORTON

Perfection is born of imperfection.
RICHIE NORTON

Sell the results, not the nuts and bolts.
RICHIE NORTON

To escape fear, you have to go through it, not around.
RICHIE NORTON

Solitude is the soil in which genius is planted, creativity grows, and legends bloom; faith in onese...
MIKE NORTON

Fall. Stand. Learn. Adapt.
MIKE NORTON

Few suffer more than those who refuse to forgive themselves.
MIKE NORTON

You must never feel badly about making mistakes, explained Reason quietly, as long as you take the t...
NORTON JUSTER

A slavish concern for the composition of words is the sign of a bankrupt intellect. Be gone, odious ...
NORTON JUSTER

But it's not just learning things that's important. It's learning what to do with what you learn and...
NORTON JUSTER

Silent companions of the lonely hour,
Friends, who can never alter or forsake,
Who for inconst...
CAROLINE NORTON

... for one of the nicest things about mathematics, or anything else you might care to learn, is tha...
NORTON JUSTER

Why, can you imagine what would happen if we named all the twos Henry or George or Robert or John or...
NORTON JUSTER

The Mathemagician nodded knowingly and stroked his chin several times.
NORTON JUSTER

Expectations is the place you must always go to before you get to where you're going. Of course, so...
NORTON JUSTER

And remember, also, added the Princess of Sweet Rhyme, that many places you would like to see are ju...
NORTON JUSTER

In the cold change which time hath wrought on love
(The snowy winter of his summer prime),
Sho...
CAROLINE NORTON

My beautiful, my beautiful! That standest meekly by, with thy proudly-arched and glossy neck, and da...
CAROLINE NORTON

Hiding behind titles to create security is insecurity.
RICHIE NORTON

Integrity is the bond of trust.
RICHIE NORTON

For a man who walks in the light, to stay humble is not to walk in the dark; you don't need to proje...
MIKE NORTON

Just because you've made a couple movies, you've done some good movies, you've been nomi...
EDWARD NORTON

I've always thought of acting as more of an exercise in empathy, which is not to be confused wit...
EDWARD NORTON

The developers, if they decide to move a tortoise, have to pay the long-term costs for enhancing the...
GALE NORTON

Personal and private and public and professional lives are blended.

Separating them is wh...
RICHIE NORTON

All too often people pretend to be professional. "Professionalism" is sometimes a facade for fraud. ...
RICHIE NORTON

People always ask about my influences, and they cite a bunch of people I've never heard of.
NORTON JUSTER

Look, you've got a generation of people coming along who are going to form their own new relatio...
EDWARD NORTON

It's not about how smart you are--it's about capturing minds.
RICHIE NORTON

Stupid is the New Smart.
RICHIE NORTON

Ideas become reality. once you hit that reality, you get a new idea. it's a virtuous upward spiral. ...
RICHIE NORTON

When the going gets tough, people bail. When the going gets easy, people get lazy. Honest, smart, ha...
RICHIE NORTON

Rhetorical question: Did you get to where you are by accepting the status quo?
I didn't.
RICHIE NORTON

Freedom rings when you realize you can become what you never thought you could become.
RICHIE NORTON

Home is where your people are.
RICHIE NORTON

Ignorance paired with arrogance (naïveté) is logical, but arrogance paired with awareness (ego) is...
RICHIE NORTON

Victory belong to the most persevering.
ANDRE NORTON

Always the cat remains a little beyond the limits we try to set for him in our blind folly.
ANDRE NORTON

There's no night without stars.
ANDRE NORTON

Always the cat remains a little beyond the limits we try to set for him in our blind folly
ANDRE NORTON

Perhaps it is because cats do not live by human patterns, do not fit themselves into prescribed beha...
ANDRE NORTON

Victory belongs to the most persevering.
ANDRE NORTON

Either the law exists, or it does not.
ANDRE NORTON

Basically, I'm a really bad interviewer. I love meeting celebrities, but then I get a bit bored....
GRAHAM NORTON

Doing good and dealing with intentional idiots far out weighs sitting back and relaxing.
RICHIE NORTON

It's an honor to be a part of arguably the best and biggest high school football event ever put toge...
BARRY NORTON

I wouldn't mind watching a couple and flying out on Saturday evening. We just filled the last game o...
BARRY NORTON

We want to make sure the kids know the new things we're adding by the time practice gets here in the...
BARRY NORTON

It's just been a case of making some adjustments here and there and playing harder in the second hal...
BARRY NORTON

We don't even like to say who the starters are at safety. We've played a lot of kids, and not just i...
BARRY NORTON

I thought the workout went well. There was a lot of enthusiasm, and the kids were having fun, althou...
BARRY NORTON

Obviously our No. 2 goal every year is to find depth. We'd like to come out of the spring with a sol...
BARRY NORTON

They had called across the state to different head football coaches, along with the media and colleg...
BARRY NORTON

And I think we're deserving of being there. I think our program is one of the top ones in Texas. Whe...
BARRY NORTON

Bad boss? Fire him/her. When you're interviewing for a job, You're job is to interview them. You are...
RICHIE NORTON

If you want sense, you'll have to make it yourself.
NORTON JUSTER

Life, like poker has an element of risk. It shouldn't be avoided. It should be faced.
EDWARD NORTON

I spend a year at the Hoover Institute at Stanford, researching market approaches to air pollution c...
GALE NORTON

I don't think I've got bad taste. I've got no taste.
GRAHAM NORTON

I think the human race made a big mistake at the beginning of the industrial revolution, we leaped f...
ANDRE NORTON

War can condition a person to be resilient, tolerant, dependable, strong, and capable of so much mor...
MIKE NORTON

Trust isn't just the greatest currency, it's the only currency. Once trust is gone in any form of cu...
RICHIE NORTON

The bittersweet about truth is that nothing could be more hurtful, yet nothing could be more helpful...
MIKE NORTON

Never hold resentments for the person who tells you what you need to hear; count them among your tru...
MIKE NORTON

These are estimates that are done by the experts as to how much they expect we could get from the fi...
GALE NORTON

All my day is spent dealing with other people. When I come home I like it to be empty. The presence ...
GRAHAM NORTON

Well, certainly I think American television is - that's proper TV.
GRAHAM NORTON

I remember as a kid having the offer of a scholarship, that it was going to be like going to Mars, a...
EDWARD NORTON

I've really had some great support through all this from my family and friends,
BRYAN NORTON

Mike is everybody's friend. He always seems to have a smile on his face and he always seems to be th...
BRYAN NORTON

Wasn't that the weirdest thing you've ever seen in your life?
BRYAN NORTON

I feel pretty good right now, ... But it's (injury) still something I think about from time to time,...
BRYAN NORTON

Nathan was playing some great golf that day, but there were still a lot of holes to play. You're in ...
BRYAN NORTON

It was a tough, long winter, ... I was on crutches for eight weeks and really got into rehabilitatio...
BRYAN NORTON

Have you ever heard a blindfolded octopus unwrap a cellophane-covered bathtub?
NORTON JUSTER

Outcasts, callused from being in exile for too long, learn to thrive on being the hated; the attenti...
MIKE NORTON

We wanted to take the 'alleged' off our title.
BRAD NORTON

We want to make sure this doesn't happen again.
BRAD NORTON

It's good for the county because it was probably headed to the Supreme Court anyway. This way we ski...
BRAD NORTON

This does not stop anybody from building. It does not deal in any way, shape or form with the height...
BRAD NORTON

You never make all things for all people and can't always pander to the broadest denominator. I ...
EDWARD NORTON

Duality is not a story. Duality is just a complexity.
EDWARD NORTON

...mirages are things that aren't really there that you can see very clearly."

"How do yo...
NORTON JUSTER

We have been friends together in sunshine and in shade.
CAROLINE NORTON

Of all the joys that lighten suffering earth, what joy is welcomed like a new-born child?
CAROLINE NORTON

All our calm is in that balm - Not lost but gone before.
CAROLINE NORTON

Some people think they're depressed and they go to the doctor and want pills. And you just think...
GRAHAM NORTON

Intentional living is the art of making our own choices before others' choices make us.
RICHIE NORTON

Time is a gift, given to you, given to give you the time you need, the time you need to have the tim...
NORTON JUSTER

Sometimes creativity is a compulsion, not an ambition.
ED NORTON

A soldier of the Legion lay dying in Algiers, There was a lack of woman's nursing, there was dearth ...
CAROLINE NORTON

It has been a long trip," said Milo, climbing onto the couch where the princesses sat; "but we would...
NORTON JUSTER

feel free to call... as questions arise.
GALE NORTON

communication, consultation, and cooperation, in the name of conservation.
GALE NORTON

without leaving a footprint.
GALE NORTON

I share your commitment to protect the environment of Florida's coastline as well as the entire east...
GALE NORTON

a very reasonable compromise between those who support further development ... to meet our growing e...
GALE NORTON

This new partnership is an example of how the public sector and private industry can work together t...
GALE NORTON

I get heartbroken flying into L.A. It's just this feeling of unspecific loss. Can you imagine wh...
EDWARD NORTON

We do have serious energy needs for the country, we are aware that natural gas is especially in dema...
GALE NORTON

I don't flatter myself - I'm not a scientist, I'm not a conservation expert.
EDWARD NORTON

It takes a lot of courage, when everyone is asking you what you want to do, if you say that you want...
JAMES NORTON

Why has it seemed that the only way to protect the environment is with heavy-handed government regul...
GALE NORTON

I don't smoke and I don't want to smoke. I am not a fan of gratuitous smoking in films.
EDWARD NORTON

They have a nice home improvement niche. They believe they can co-exist with the giants and they're ...
CHRIS NORTON

I love good stories; you have to have a good plot - characters which intertwine with a good plot.
JAMES NORTON

Forty freaked me out. I didn't see it coming. My life was in a state of chaos - I was moving job...
GRAHAM NORTON

When you talk about an icon and a legend, an extraordinary individual, as well as a people's person,...
JIM NORTON

Anybody who is running a marathon or doing a walkathon, doing a fundraiser for their school, their c...
EDWARD NORTON

We decided not to make as much money per bar and just make more (bars).
CHRIS NORTON

Predators make it much more difficult to find consensus. It's a lot easier to agree about birds ...
GALE NORTON

Economic-development incentives are the key to attracting quality businesses to your community.
CHRIS NORTON

We did a 1995 study of the U.S. 1 corridor. Nobody pulled building permits and the area bottomed out...
CHRIS NORTON

It's a phenomenon that's tied to growth . . . Palm Bay, with 97,000 people, is the most populated ci...
CHRIS NORTON

If the city were to complete the current list of public improvements one at a time, it would take 10...
CHRIS NORTON

There were quite a few stuck in washes. We were wading through water that was 3 to 3 1/2 feet deep.
CHRIS NORTON

Identical twins are endemically alike in many ways.
EDWARD NORTON

You know, independent films have been institutionalized, practically. Every studio has got a boutiqu...
EDWARD NORTON

Because society places a value on masculinity, gay men aspire to it. If you go to a gay club and the...
GRAHAM NORTON

I do get pleasure from very inconsequential things, like shopping for clothes.
GRAHAM NORTON

Every coach is biased about his own kid, but I wouldn't trade Kevin for anybody. He accepted not mak...
CLAY NORTON

All my interesting stories are from before I was on television. Nothing interesting has happened to ...
GRAHAM NORTON

I remember when I was a kid in school and teachers would explain things to me about what I read, and...
NORTON JUSTER

It's better for people to miss you than to have seen too much of you.
EDWARD NORTON

It seems like a pretty steep price. The range I was hearing was closer to $1.5 to $2 billion.
CHARLES NORTON

So many things are possible just as long as you don't know they're impossible.
NORTON JUSTER

Especially with the predators, one of the things that gets these programs going on a local level is ...
GALE NORTON

We've got four guys who have played a lot of snaps inside for us. We really feel good about our numb...
BARRY NORTON

We've started slow in every game, and I don't know why. I think the kids are prepared for every game...
BARRY NORTON

We'll probably go through 15 or 16 workouts, then see where we are. If we have to, we'll work on Fri...
BARRY NORTON

We knew Jimmie had the ability and speed. What he needed was playing time, and the injury has forced...
BARRY NORTON

My mobile rang around lunchtime one day, and it was George Michael. He wanted to come in on Friday. ...
GRAHAM NORTON

I loved Lucille Ball growing up.
GRAHAM NORTON

Optimism doesn't make you more persistent. Persistence makes you more optimistic.
RICHIE NORTON

Never trust a person that tries to sell you by how righteous they are. I'm telling your right now, i...
RICHIE NORTON

Selfishness at the expense of others is bad. Self-care for the betterment of others is good.
RICHIE NORTON

Hopefully, by August they'll be peaches.
MAXWELL NORTON

My schedulers keep getting driven crazy by the fact that they can't fit hikes in my schedule.
GALE NORTON

The rewards are far better IN the arena than in the stands.
RICHIE NORTON

Dreams are what guide us, art is what defines us, math is what makes it all possible, and love is wh...
MIKE NORTON

The data suggests that ongoing, intense earthquake activity has weakened the rock dome, increasing t...
GALE NORTON

If it's a sunny day, I get this weird guilt if I'm not making the most of it, so I'll wa...
JAMES NORTON

Just because you have baggage doesn't mean you have to lug it around.
RICHIE NORTON

The one I fought the best was the last one at Yankee Stadium. After 15 rounds I was not tired and fe...
KEN NORTON

The idea of the trail is to not only see some showy blossoms but to also see some nice areas of the ...
MAXWELL NORTON

So if you want to see peach blossoms you have to know where to look.
MAXWELL NORTON

Anytime a team wins a championship, we as coaches are ecstatic. We've been working for a few years t...
WAYNE NORTON

We’re all scared.

Yes, all of us. I’m afraid every day. If I’m not afraid, I must n...
RICHIE NORTON

Never say that you can't do something, or that something seems impossible, or that something can't b...
MIKE NORTON

A little piece of everywhere I go becomes a big part of everything I do.
RICHIE NORTON

Beethoven said that it's better to hit the wrong note confidently, than hit the right note unconfide...
MIKE NORTON

The thing about community nursing is you pretty much become part of the (client's) family. There's a...
ROSEANN NORTON

Don’t worry about getting credit, do the work anyway.
RICHIE NORTON

Freedom on the inside comes when validation from the outside doesn’t matter.
RICHIE NORTON

I think the greatest challenge in environmentalism and the most rewarding challenge is trying to fig...
GALE NORTON

If you compare the positive possibility in China to what's happening in Spain, it completely oversha...
CHARLES NORTON

Opportunities will come and go, but if you do nothing about them, so will you.
RICHIE NORTON

The two hurricanes coming so close together really illustrate how much of our offshore production wa...
GALE NORTON

While they pulled the keelboat up the river, each member (of the Corps) ate about nine pounds of mea...
DIANE NORTON

Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.

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David P. Norton

Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.

David P. Norton

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