Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning

In bullfighting there is a term called querencia. The querencia is the spot in the ring to which the bull returns. Each bull has a different querencia, but as the bullfight continues, and the animal becomes more threatened, it returns more and more often to his spot.
As he returns to his querencia, he becomes more predictable. And so, in the end, the matador is able to kill the bull because instead of trying something new, the bull returns to what is familiar. His comfort zone.

Silos can't interoperate unless the technology does

"The truth is, I was afraid the day I walked into Stanford," she told the 2001 graduation ceremony. "And I was afraid the day I walked out."

I managed Hewlett Packard through the worst technology downturn in 25 years, the dotcom bust.

I think reinvention for all of us is not a nice-to-do, it's a got-to-do