Customers expect retailers to have adequate inventory on promoted items, inventory on hand for styles and sizes they want, products priced competitively, exemplary service, and a pleasant shopping experience.

Retailers need to make raving fans of their customers, and they need to dominate their competition. Retail intelligence can help them do that.

I love studying folklore and legends. The stories that people passed down for a thousand years without any sort of marketing support are obviously saying something appealing about the basic human condition.

I would like to reach non-gamers. It's always great when guys come up to me who are gamers and represent my usual audience, but they'll say, 'You know, Psychonauts is the only game I can actually get my girlfriend to play with me.'

People talk about games and loneliness - it's a lonely activity. I didn't understand that. 'Gears of War' was the first multiplayer game for me that I enjoyed. But I wasn't sad. I liked being alone. I liked playing games by myself. I had lots of companionship at the house.

I've always been a proponent of the idea that technology doesn't matter to game design. The example I always like to point out is 'Tetris,' one of the greatest games ever made.