Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

The amount of control you have over somebody if you can monitor internet activity is amazing.

We need diversity of thought in the world to face the new challenges.

My own personal preference is that the consumer, the individual person should be protected because individual people and the difference between individual people and the diversity we have between people on the planet is so important.

Web pages are designed for people. For the Semantic Web, we need to look at existing databases.

The challenge is to manage the Web in an open way-not too much bureaucracy, not subject to political or commercial pressures. The U.S. should demonstrate that it is prepared to share control with the world.