David did a huge job managing that cultural change. He's a good-quality, practical, hardworking, people person who related well to people across the board.

David won't thank me for saying this but there have been a couple of things that have gone wrong in his personal investments.

He's doing a good job, and it's good to have him back, ... That was a bright spot. We ran the ball well (and) that's encouraging. The game wasn't a total loss, but the bottom line is that there's a lesson to be learned.

This merger combines two high quality businesses and will change the face of Russian retailing.

It's a similar thing with David Brent. David Brent is not that good at his job because he couldn't stand for one person in the world not to like him. Andy can't sack his agent, because he can't bear putting anyone else in pain. The real thing holding him back is, he's burdened with conscience. I mean, he's like any of us really. ... It just eats you up if you think you've hurt anyone's feelings.

From what they tell me he is a smart, hardworking and talented person.