Delivering information to the consumer is a very, very powerful tool. It's giving them more control in their life.

Information about incidents, what's ahead of you, a closure ahead, certain routes are closed.

We're offering them information so they can make informed choices. If you have information, you can make a choice to take a different route.

It adds a different dynamic to the life of the traveler. I think it enhances the quality of life as well.

It would be hard to quantify, but we'd experience significant congestion. Each of the tools we have shows great benefits.

One of the biggest benefits is we're able to manage the system as a system. We're reacting quickly. Law enforcement, emergency responders, should it be an accident or an event, we're able to deploy the appropriate resources at the right time. Every minute a lane is blocked, there's four minutes of resulting congestion. The sooner you clear the lane, the sooner you clear congestion.