Diners are upset that restaurants aren't honoring reservations, and a lot of restaurants help bring this on by overbooking.

People use restaurants to do business, to do politics, to socialize.

At my restaurants, we have training drills before every meal. We talk about what we did yesterday that was great and what we can improve today.

Restaurants and chefs have become followed by such a broad swath of the public, in a way that used to be reserved for sports stars, movie stars, and theater actors. Restaurants are in the firmament of today's common culture.

In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul.

If someone said, 'You've got to eat your next two meals at American fast-food restaurants,' I would do one meal at Chipotle and one meal at Popeyes fried chicken.