Doing the right thing for the people we serve has always been one of our core values. We regret those occasions when our associates have not met this ideal to our customers' expectations.

We are moving strategically and decisively to remain a leader in an industry that is undergoing fundamental changes.

We've always had zero tolerance for inappropriate practices. Where we've found mistakes, we've worked hard to fix them. We're now putting in place even more stringent standards and institutional safeguards to ensure our practices meet or exceed our customers' expectations.

It doesn't have all that now, but if you can bring hard-working people with the right values into the neighborhood, they will demand and help create good services and a safe environment. I think it will become a wonderful neighborhood for children again.

One of the democratic values that we hold dear is the right of people to peacefully assemble and express their views.

We regret that we have to bring this lawsuit to force our government to live up to American values.