Don't assume people see things the ways you see them; they always see them as they see fit.

Say as much as you need to get your points through. Saying too little causes misinterpretations and unintended consequences since there isn't enough information for informed decisions to be made.

Individual perception controls a man's thought process and actions. You can't correct his actions without correcting his perception.

Treat your employees the way they want to be treated if you want your employees to treat your guests the way they want to be treated.

The more you think you know the less you learn. The more you learn when you think you know the less.

Learn to lead yourself before you lead others; you can't lead others not knowing how to lead yourself