Employees that are stubborn, defensive, angry? Yeah, that's the name of the game in my world.

It does work, but it takes time. It's not a quick fix.

Don't avoid the conflict or don't start this lengthy e-mail exchange. That's what some people are resorting to now and you just dig a deeper hole for yourself. It takes a lot of practice and high-level communication skills to deal with a defensive person.

They may need to take a step back and get perspective. That might mean reaching out to others and ask how they've handled it. The thing not to do is to be reactive in the moment. You have to choose your words carefully, and human resources people really know this if they keep up with their employment law.

We're working very, very diligently -- first and foremost -- to know how our employees are faring. We are working diligently to assess the well-being of each employee and the status of their housing situation.

There are a lot of employees who are going to be fighting back this year. That's another story -- the employee pension revolution!