Even if you have the best facilities that cost millions of dollars, if you don't engage practically with patients, you won't have loyalty. You can have all the technology in the world. But what patients remember is the care they receive.

I am delighted to bring my expertise in service excellence not only to Henry Ford West Bloomfield, but to the entire health system. Over the past few years, I have worked with Henry Ford as it has taken The Ritz-Carlton concepts and applied them to hiring and training of its team members. The commitment to making Henry Ford The Ritz-Carlton of health care is truly there, and I am eager to begin contributing to the team's goals.

I think people connect better with TV. stars over film stars.

Bullying is an underestimated and pervasive problem,

This is a serious problem that should not be left unchecked,

For victims out there, there's going to be new help, ... The main thing for them is for them to feel that there is somebody on their side that understands what they're going through.