Even with the outages that we suffered, our availability is still 99.1%, and the call centers were open to take trades during the outages,

The good news is we had no network-related outages - and have had none in recent memory,

I've had better months in my 21-year technology career,

Our notions of scale have been tested again and again, ... We must have transaction by transaction redundancy and reliability - and all this must happen automatically. These are big network challenges.

If these refugees had come to Texas and called call centers, most of them, instead of getting help, would have gotten busy signals,

If they call all the stuff, like they say they're going to, I think it'll open it up.