For the longest time critics have claimed, and I am one of them, that the airline industry leans on their security guard companies to process people quickly. In cities with large populations, you'll see they move people faster, which means they are not opening bags and taking away things that could be a weapon.

This accomplishment, which is hard to attain in the airline industry, is one we have now achieved over the past three quarters.

I didn't think there was an industry in worse shape than the airline industry -- but I have finally found one.

If security is standard across the country, if they're all using the same kinds of equipment and all have the same training, then they should all have the same success rates . . . (but) they're not the same in every airport. The personnel are not the same. The quality of personnel is not the same. The supervision is not the same. The equipment, while standards are set by the FAA, may not be working properly.

It's when we cannot rely on our screening that we cancel flights.

Showing your ID is a far cry from being searched for explosives.