Fundamentally, the answers to our challenges in healthcare relies in engaging and empowering the individual.

Statistics are a composite, but there is only one me and only one you. You can't know an individual's soul in a statistic. You can't know their heart. You can't know their dreams, their frustrations and challenges, their tears. For me, this journey is more about the person behind the statistic, rather than the statistic itself.

The art of phlebotomy originated with bloodletting in 1400 B.C., and the modern clinical lab emerged in the 1960s - and it has not fundamentally evolved since then. You go in, sit down, they put a tourniquet on your arm, stick you with a needle, take these tubes and tubes of blood.

It answers questions that parents would be asking me.

We know more about our credit cards than we know about our bodies.

For whatever reason, we have gotten away in the healthcare industry with acting very, very poorly towards our customers.