He said it requires special washer. He said he'd have to take whole sink out, and he didn't have the part in his truck. I'm not real handy with that stuff, so I just took his word for it.

I use a special pen to mark bumps on the washer and dryers and other appliances. With them, I can do everything myself.

I don't understand why they're scamming us like this. If they had a problem with anything, the courteous thing would be to call back. It's the principle of the thing. It's just 66 bucks, but if he's doing that to us, he must be doing it to other people, know what I mean?

We've left him eight or 10 messages. He hasn't called us back once.

He said if we paid now we wouldn't have to pay for another service call. I thought that was a pretty good deal, to pay for it then and just have them fix it a week or so later.

You can't sink or swim with one guy. If Ricky is out, which is feasible, I think they have to come right back and draft one.