How could that trailer go out? Why the lack of concern? Where's the empathy? Where's the understanding?

When people talk, listen completely. Most people never listen.

I don't concern myself with the things that are swirling around. My concern is to get this lottery started up with integrity with a quality organization. And both of those companies ... have a proven track history.

There's a growing concern that the White House is out of touch. He has to show more empathy, and he hasn't done a good job on that.

What dooms our best efforts to cultivate empathy and compassion is always, of course, other people.

...treat people with understanding when you can, and fake it when you can't
until you do understand.