I am not embarrassed to be a banker. I am not embarrassed to be in business.

I'm not embarrassed about who I am. I'm not apologetic.

That's my contribution - running a sound, healthy company that serves millions of customers well and employs hundreds of thousands of people. What else am I going to do? I'm not an artist. I'm not a writer. I'm not a musician. I'd love to be a tennis player or musician. I'm not.

I am not in the business of suppressing books.

Every time I fumble or drop a ball I am embarrassed.

The best way to look at any business is from the standpoint of the clients.