I can tell you that when you're counting every penny, knowing that you are a single bad decision away from bankruptcy, you inevitably lose focus on what really matters for your business.

I can be more cold than people would like me to be.

I have American friends in France, and when I meet with them, they tell me about everything that is wrong with France. I think there is a general expat syndrome, which means that whatever country you are in, you are always missing your own country and always thinking that the country you live in is actually not as good as it could be.

When online business first appeared, a lot of operations would take your order and then disappear.

At Ozon, salaries are evaluated every year based on market benchmarks which are gender neutral.

I am an optimist. I believe the future is bright. I think people who see life painted in dark colors are the ones who do not take ownership.