I don't think it's any secret. We can't continue to do business as we're currently doing it.

I guess it is going to be a little more than just the regular business meeting. I don't know what's going to be discussed. I was led to believe it was going to be just a regular staff meeting.

The Unix server business is more of a wild card. They're either going to have to gain some market share or accelerate their efforts on the services and software side. But the markets they're going after certainly support that kind of growth.

Selling is simply the transfer of inthusiasm.

If you can run one business well, you can run any business well.

Overall, utilities are doing a better job at communicating with their business customers, which can go a long way toward improving customer satisfaction. With all of the news about rising energy prices, and with another year of major storm events, electric utilities had to be clear about what they were doing to help business customers. Communications is the area utilities have improved the most since our 2004 study.