I know at the end of that first overtime that Michigan State was done.

It was not so much the geography. It was more the attitude.

In this country, when you finish second, no one knows your name

I'm always depressed when a book ends, because those are my friends for however long the book takes to write. Since I spend so many hours with these fictional people, I sometimes see them more than my real friends. And then they're gone, and we'll never be together like that again.

It was the Red Cross that found this problem. We put into effect these call centers to speed up delivery of support to people that needed it. As part of that, we put into place mechanisms to look for fraud up front and to find fraud after the fact.

The key is how many Amazon customers already use existing online services.