I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

We let folks know we're interested in them and that they're vital to us. cause they are.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.

But my observation has been, certainly in the news business, you've got to give 110 percent.

Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.