I like the challenge of growing small companies into big global companies.

I turned Compaq from a small company with troubles into a computer powerhouse. We can do the same at Intershop.

Sometimes it's more difficult to achieve a 10% cost reduction than it is to tell people they have to achieve 50%. Small incremental steps block your view of doing something fundamentally different.

I am a very thorough person.

Retire? I will never retire.

I admit that the direct model has done a lot for Dell. That's the only thing the company has ever really accomplished.