I look at each day as a chance to move one notch above yesterday - whether it's in service quality, delivery, speed, or any other aspect of the business.

Each day is the scholar of yesterday.

So, we have to get up and get pumped up for each day.

It's a 90-day business, from mid-June to mid-September. The biggest months are July and August. I shut down from February through mid-March.

Among us, who is above must be in service of the others. This doesn't mean we have to wash each other's feet every day, but we must help one another.

Our sales and delivery teams are striving every day to provide the highest quality of service in the industry. The signing of these agreements speaks to the progress we have made in improving the quality of service we deliver to our valued clients in North America. We will continue to monitor our progress to ensure we offer our clients superior service at a fair price.