I still have two employees and a colleague, the judge, who are held hostage. I have other people who came into my office with the idea that they were going to be safe. I'm not leaving until this is resolved.

We have a situation out front. There's a gunman out there.

When she stepped into the lobby area, he grabbed her. He had a gun. He pulled her into the hearing room.

We just feel fortunate to have those people in the organization. There are a great many city employees that do that kind of work. And they are using their own vacation time, which is a sacrifice for them but very admirable.

If there's a morale problem at United Airlines, the employees aren't telling people about it. Their service is at the cutting edge of excellence.

You saw an outpouring of people closing their businesses and walking alongside their employees. It was a great unity.