I was very keen. I was super-eager to please and be good. And I was always kind of bossy.

All I can do is follow my instincts, because I'll never please everyone.

I always have several books on the go at any one moment, so it's no good you asking 'What's on the bedside table at the moment, Emma?' because often I can't even see the table!

I would love to persuade Christopher Bailey to get even just a section of Burberry that's, like, organic or free trade. I love him, he's a very good person and an amazing designer, and I have a lot of respect and time for him.

I have to really enjoy the good things because it makes the bad things OK.

I'm a very heady person; I'm in my head a lot.