I would say they were very heroic. I understand the staff was efficient and professional.

The staff has been extremely professional and extremely helpful,

professional.

If you're going to promote the movie, why wouldn't you promote your family member's heroic actions? I don't understand that.

We're concerned about putting more duties on the professional staff, or putting them out there where they're subject to verbal harassment.

If you don't have time to do it right, now, when will you have time redo it?