I wouldn't characterize that we've gotten every problem taken care of. We've had some learning from this — we're hitting our rhythm.

We are seeing considerably fewer complaints.

It's not like magic - you sign up and you get your card the next day.

Life is a series of lessons in which there is never enough learned.

I think that was when dad first realized how serious my twin brother and myself were of learning the business, ... I think he realized then that we knew a lot more about football than he had thought.

It was definitely a learning process. It was obviously the first time I was getting to play collegiate ball, but I had a great coach and great experience.