I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessary but absolutely insufficient condition for making it come true.

Margaret Heffernan

Margaret Heffernan

Absolutely Ambition Believing Come Condition Goals Insufficient Leadership Making Myself Necessary Same Something Stretch Them True

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Making those around you feel invisible is the opposite of leadership.

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Making a company fit to sell may be the only way to ensure you never need a buyer.

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The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

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Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

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