I'm not a seller. I'm a holder.

Usually, you can figure out where a person's mistakes came from if you ask them the genesis of their thought process: 'Why did you do it this way?' As opposed to telling them they did it the wrong way. Understanding their thought process will ultimately help you be able to communicate with them and navigate around them.

I want to prove to people that every single business can be reinvented and fixed. And I want to prove to myself that I'm good at it.

Put no more than three messages on a lemonade stand. You have to describe what your product is, why it's the best, and how much it is. Don't be drawing turtles and flowers and footballs all over it, distracting people. Keep it clean.

I'm really not a great businessperson. I understand business, and I understand numbers, but I think what I understand more than that is people... Ultimately, I think businesses fail and people fail because they don't have their act together.

You have to assign specific tasks to everybody so you don't bump into each other and start arguing about silliness.