I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

Mark V. Hurd

15 Minutes Answer Call Centre Company Consumer Fact Get Hold I Can Kids Know Me Minutes Now Old Provide Question Service Then Through Trained Upset Used Want You

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