I've been online long enough to know if I don't like the first results I get, I go look for more.

I've been online since 1989; I was sysop on several CompuServe forums.

I want to be clear: not all patient communities are great, any more than online communities of any sort. But when a good one gets going, boy is it sweet.

Value in medicine depends on information - as I said in 'Let Patients Help,' 'People perform better when they're informed better.' It follows that to make patients and families more effective in care, they need to know more.

Too often, hospital staff are incented by management to get work done without worrying about care, and clinicians are too often not even trained to think about care.

Ever tried to get sleep in a hospital? Ever wonder if anyone even taught them what care is? Some hospitals are great, but some sure aren't.