If a business is losing market share, it tends to think about what it can do to reinvigorate its product, make it more attractive, ... Only on the margins has the AFL-CIO done that.

We will continue to reduce costs by improving efficiency in all our operational and business processes, ... We will bring service performance to even higher levels. We will use the best technology to make the mail a rich source of information both for our customers and our operations managers. We will achieve all this with an energized, customer-focused work force.

You put it all together and what it tells me is they're losing more business than they're selling. And that's a worrisome sign.

He was afraid of losing. I told him, 'Go back there.' This was three years before he ran. He said, 'But there is nothing open.' But I told him there are always openings that come up.

These are the folks who actually run the departments, ... We're losing them at an alarming rate.

I don't think it's accurate (that they are losing business permanently). The post office and the other companies can't manage the volume.