If a customer has a fairly well-entrenched set of relationships with online banking, it gets really hard.

To be effective in today's marketplace, financial institutions must ensure that their interactions with customers provide added value -- they must be timely, have appropriate content and respect the consumers' preferences for communications methods. Whether the message is for marketing, improving service, or fraud prevention, consumers have become more demanding and their expectation is for meaningful, time-sensitive, content-rich dialogues.

It's really a story about relationships, and family, and love, and support, and women.

What’s the worst thing I’ve stolen? Probably little pieces of other people’s lives. Where I’ve either wasted their time or hurt them in some way. That’s the worst thing you can steal, the time of other people. You just can’t get that back.

Time and space doesn't dictate how we feel about others, but it does put an exclamation point on a loss...

When we experience a new adventure, it changes us; thus, adventure is the link between who we were, and who we are destined to become.