If I've had any modicum of success, it's because I've had good relationships, and people trusted me.

I'm not a Starbucks guy. I'm a Dunkin Donuts guy, but I like to pay for the coffee of the other folks behind me in line. It typically costs me less than $10, and makes the other people feel good, but more importantly, it makes me feel so good, and random acts of kindness change the world one person at a time.

One of my beliefs about leadership is it's not how many followers you have, but how many people you have with different opinions that you can bring together and try to be a good listener.

It's complicated, and there are some parochially minded people we may have to convince, but I just think our needs have to be made secondary to this. Every crisis is an opportunity, if managed properly.

You know, people can't fall in love with me just because I'm good at what I do.

If you're running businesses anywhere in the world, people who really do well are the people who have mental toughness.