If people see you as warm and competent, they’re more inclined to trust you, build relationships with you, follow you, and support you.5

Whether in business or in life, you can be civil and get ahead. Whatever your age or circumstance, you can master civility. So what are you doing today to connect with others? What kind of legacy are you leaving? Are you lifting people up or holding them down?
In each moment we get to choose who we want to be.
Who do you want to be?

I directly asked respondents why they behaved uncivilly.More than half claimed it was because they are overloaded,and more than 40 percent said they ha "no time to be nice.

Everyone thinks of changing the world, but no one thinks of changing himself. —Leo Tolstoy

When you’re exposed to hostility or aggression, you behave differently. Incivility sneaks into your subconscious. It’s easy to see how plagues of incivility can take shape and spread.

48 percent intentionally decreased their work effort, • 47 percent intentionally decreased the time spent at work, • 38 percent intentionally decreased the quality of their work, • 80 percent lost work time worrying about the incident, • 63 percent lost work time avoiding the