If they don't like you, they don't renew. Renewal is everything.

Perhaps these devices are changing the notion of socializing.

[The industry has been pining for this kind of Internet for years, but it's] really starting to happen, ... The pioneers often get turned into fertilizer, and the rest harvest off them. It seems to be harvest time.

Taking products designed for large companies and then retrofitting them to work for smaller businesses is a recipe for failure. It would be like a bus manufacturer changing the color of the bus from yellow to black, and then calling it a car.

Simple, single-metric quotas and forecasts are rare in any size business, but the SFA tools offered -- both on-premise and hosted -- can't handle this basic requirement, ... As a result, most forecasting and commissions happen in Excel, not the SFA tool.

The market is changing, with enterprises moving away from the old-style CRM. They want more capability and flexibility, and we're happy to give them that.